Returns & Exchange Policy

Thanks for shopping at brklz!

We want you and your pup to be happy, so if you are not 100% satisfied with your purchase, we're here to help.

If you’re in a rush, US addresses can return the item here.

Have other questions? Keep reading:


General stuff:


If you find a discrepancy in your order, it must be reported within 10 business days.

There is a problem with your product? We are so so sorry for the inconvenience! Please  notify us  within 30 business days.

Gave us the wrong address? We do not take responsibility over parcels supplied to an incorrect address, please make sure to double check during the checkout process. But  contact us  as soon as possible: in case the parcel wasn’t shipped yet, we can help.

Want to make changes in your order? Please  contact us  asap, if it was not fulfilled yet, we will be able to help.   

All items must return to us in their initial packaging, undamaged and unused.

Name tags are not exchangeable or refundable.


Returns


We allow  30 calendar days to return (for exchange or refund purposes)  an item from the date you received it.


To be eligible for a return, item must be unused and in the same condition that you received it.


The item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


All returns made within US are free.


We are not responsible for lost return packages and recommend to use a tracking service.


Please send all packages to:


“Two Dogs”

208 Paterson Plank Road

Union City

NJ 07087

United States


To start the process please read the information below:



1.Exchanges:


To start the exchange process: 

US addresses:  click here  (shipping label needs to be printed).

International addresses: please contact us  with your order information. 

You will receive a notification email once we process your package.

Once we inspected the item, we will issue a credit in a form of a coupon code. Then you can order the item you want.


Currently we do not cover international return shipping costs.



2.Refunds


To return an item: 

US addresses:  click here (shipping label needs to be printed).

International addresses: please contact us  with your order information. Please note that the shipping cost will be deducted from refund for international addresses. We can send yo the return slip via email or you can simply send the package to the following address: 

“Two Dogs”

208 Paterson Plank Road

Union City

NJ 07087

United States

 

Once we receive your item, we will inspect it and send you a notification with the current status.


If your return is approved, we will initiate a refund to your original method of payment.


You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Currently we do not cover international return shipping costs.




International Return Shipping Costs


Currently we do not cover international return shipping costs.

Shipping costs are non­refundable.


If you receive a refund, the cost of return shipping will be deducted from your refund.



Contact Us


If you have any questions on how to return your item, please contact our customer service:  hi@brklz.com



 

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